All About Website Usability Blog – Holly Phillips

reblog: The Seven Sins of Usability
October 15, 2009, 4:04 am
Filed under: usability basics

Neil Walker, CTO at Just Search, posted a list of 7 sins of usability that’s spot-on.  Here’s a summary for the time-challenged among us:

  1. Inconsistent and confusing site navigation
  2. Difficult to scan content
  3. Misidentified and unidentified links (can we please see the end of the ‘other’, ‘misc’, and, my personal favorite, ‘useful links’ links??)
  4. Too much industry jargon
  5. Hidden or absent contact information
  6. Not allowing user browser control
  7. Content that looks like advertising (my addition:  content that reads like “marketing fluff”)

If you want the full details, see Neil’s post.


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